Customer Testimonials
Lacey is literally the best sales person at Charlie Obaugh. She tracked my vehicle on the delivery truck until it arrived. She called the day it came in and told me I could come get it the next day. She sat with me in my new car and explained every function and feature thoroughly and answered any questions I had. She was very knowledgeable and confident. I love my new Kia Soul! Thank you, Lacey, for selling me my favorite car! 🙂
Fiancé's car broke down 200 miles from home around Fairfield, VA. We had it towed to Charlie Obaugh Kia in Staunton. They scanned it and said it needed a new engine and that, since it was under 100,000 miles, it was covered under warranty. They told us it would take 4-5 days to get the new engine in and a week to install it. They did in fact receive the engine in the time frame they quoted and had it installed within three days. They also took care of some other items that needed addressed at very reasonable prices as well. ...
I have been buying my own vehicles since 1988 and this purchase was the the smoothest transaction ever. Matt, my salesman, Jake and Josh were the best! Matt took his time with me and the purchase was so easy. But, the best part is the new 2023 Kia Sportage X-Pro! I love it! It’s sharp looking in Glacial White Pearl with a black roof and trim! I am enjoying everything about it, from the smooth ride, all the great features and the ease of using them, to the spacious interior and the new body style. I highly recommend purchasing from Charlie ...
Garrett Simmons and Charlie Obaugh Kia made our purchase of a new Kia Soul an easy and enjoyable experience. Garrett was a pleasure to work with. He took his time to make sure I understood every option available regarding the car and financing. I never felt rushed or pushed. It was a great experience. I'd highly recommend Garrett and COK for your next purchase.
Matt Sniegocki and the staff at Charlie Obaugh Kia made this the easiest car buying experience we have ever had. We were presented with different offers and given the chance to chose - which made it feel like we had a choice and weren’t just being handed the highest offer. Knowing that they price their vehicles at MSRP made it a very transparent buying experience. Go see Matt for all of your car buying needs - new or used!
Garrett Simmons at Kia is the best! I’ve never had a better experience! Definitely recommend! ❤️
Mr. "Pat" was Amazing and very helpful with the process of our Traverse 2022. Worth our 1hr and 30 min drive and they brought my truck to my house and made our trade at so ease. Not pushy facility to purchase which was a plus!! Mr. Pat and Mark took their time in giving us a great deal that works for our budget.
Melissa Cline and the Charlie Obaugh Family are great to work with! Would recommend them anytime! Melissa is a very kind woman and made my car buying experience one I won’t forget!
Matt was such a help from start to finish with buying my new car! He listened to all of my needs and wants and put them into action! He also got us a great deal on our new vehicle! Highly recommend Matt S. to help you with everything!!
Had a great experience with a 2022 Kia Sorento PHEV order here! Matt & Josh were great to work with. Matt went the extra mile (literally) to make the purchase work out smoothly.
Matt Sniegocki and his manager Jake Swartz took unbelievable care of us, they put in real time and effort including time on there days off over a weekend. We called about a kia niro and travels from north Carolina a few days later. They were above board the entire time and got us a great deal. I have to say that after searching for a vehicle in our region and our long time dealer trying to slap us with huge upcharges Charlie Obaugh kia was worth the travel and will recieved my business again in the future. Ask for Matt ...
Pleasant and Awesome buying experience. Josh , Jake and Matt are amazing people and the way they deal with customers is awesome. Customer Service is top notch. I recommend recommend recommend!!!!!!!!!
Awesome staff and customer service.
Again thanks Melissa for my Sportage.
These folks were great!
I always have a great experience with the team here
Melissa always takes great care of me. She is efficient and thorough. Definitely keeps the best interest of the customer in mind. Want to be treated right… go see Mel. You won’t be disappointed!
Staff was courteous and friendly. Oil change was quick!
I was here to have my oil changed. Took maybe 30 mins and they washed my car.
Great service
Fixed my issue and reimbursed me on an issue that wasn't really their fault. They did me a great dead.
Went there today to set up a appointment for a recall on my car. Service was very friendly and nice
Everyone was so friendly. It took exactly as long as they said it would, so I wasn't late.
Wonderful experience.
A Big Thank you to Charlie Obaugh Kia, I would highly recommend this dealership and our salesman Matt Sniegocki! We’ve had Kia’s before, However Never the “Kia Soul”! Matt was awesome to work with, was extremely knowledgeable about all their inventory on the lot, even the used car inventory, no pressuring to make a sale just wanted to make sure we knew what we were purchasing! He worked with us through the week to make sure all of our questions were answered. He found the exact color, model & additional accessories we wanted with the Soul. We had ...
Great experience, & Matt Sniegocki was amazing made it quick & painless pleasure to work with
I took my KIA OPTIMA there today to have a recall fixed and I received a coupon in the mail for an oil change with actual KIA oil filter for $9.95!?!? I didnt think it was a real coupon, but it was!!! And when I got my car back they had vacuumed it for me and were going to wash it but washer was broken so they said they owed me a car wash!?! All I have to do is let them know when I want it done and its free!!! I was very impressed and appreciative!! Im Disabled and can ...
Lisa Fink is absolutely wonderful to work with. We gave her details of what we were looking for in a vehicle and budget. She found the perfect vehicle for our family. We will definitely contact her when we need a new car.
I highly recommend Charlie Obaugh Kia and Melissa Cline. After the random Staunton flash flood that occurred a couple of weeks ago, we needed two vehicles after our new Hondas were declared total losses due to water damage. I stopped by a few dealerships to test drive before stopping by Obaugh Kia. Melissa helped me as soon as I came in the door. I informed her that we were still dealing with our insurance company and I was unsure of how to navigate the process. She helped me with input and advice on how to deal with the insurance, recommended ...
Ask for BARRY (BEAR) BLAND! I cannot stress that enough. He is your go to guy when navigating into your new ride. I have poor credit but BARRY was able to get me into a very sharp (in my opinion) car. He was flexible with my schedule and night shift working hrs by sticking to text and emails mostly, which was very convenient for me. BARRY has been there for me not only to help purchase a great used car but even after when I had any questions about it. Very personable and when you meet him you just know ...
I was looking for a new truck and they were able to get exactly what I wanted. Pat Berrang and Pete Dedecker were great to work with. Friendly, helpful, fast! I got a great deal and would recommend this dealership to anyone.
Best car shopping experience ever!
Amazing service! I chose the valet service for the 60k service package. They got my SUV on time, kept me updated by phone calls and brought the SUV back to my house. Great price on the 60k maintenance package. Plus they took care of 2 recalls and gave the SUV a quick wash.
I accompanied my mother with her first purchase of a new 2020 Kia Soul and I would have to say that was the best experience I have ever encountered with a dealership Lisa Fink was more than helpful and very knowledgeable about the vehicles and the special deals to help my mom get into the right vehicle she wanted. There was absolutely no pressure on buying right then and there and Lisa was more than kind enough to understand that that was a huge commitment to buying a vehicle. After the sale they washed and detailed the car very well and ...
Been looking for a dealership that understands the stresses of buying a new car - and this dealership gets it!! Lisa and Josh went above and beyond to help me find my perfect SUV! I purchased a Telluride and they helped me to navigate through financing and picking out the car of my dreams! I can't express enough, the level of customer service and professional and polished business that this is. Even post purchase, the level of service has been superb - phone calls to ensure satisfaction with my purchase! I highly recommend this dealership to anyone looking for ...
Maxx Bartley Lisa Fink, was more than amazing, she helped my wife and I get into cars we absolutely love and knew what we could afford. Her knowledge on cars is great! I could not have ask for better service from her or the sales manager. They took their time finding us the best deal with the best loan. It was a quick process that made an amazing memory. I will never go anywhere else to buy my cars!! Great team and great service. I give her 10 stars if it would let me!!
Great sevice, friendly and knowledgeable staff with a great product lineup.
Only place I'll get my oil changed.
great service! Arthur went the extra mile to get me in a vehicle the same day mine broke down!! definitely recomend this place!!
The service here is above and beyond excellent! I showed up a day early for my service appointment (my bad) but they fit me in and got me up in out in no time. What terrific customer service. It why I keep coming back.
I only get my Kia serviced here. Best dealership ever!
Clean waiting area that had a Lego table that helped keep my 5 year old occupied whole we waited. The service was fast, friendly, and efficient.
Amber is a great service write. She listens to all you say and the problem has always ben resolved under warranty for a couple of years. Cliff Clements and Obaugh KIA was responsible for having KIA replace my engine under warranty due to a cronic problem, even though it had 96,000 miles on it and the warranty expired at 100,000, and I did not buy the car from them! . They are a great dealership
Great dealership! They pulled the car to lighted garage for snapshot session. I'll buy it here but currently they don't have the color I need.
Great customer service Look for Beth she is great .
Love these people so sweet
Didn't buy a car but great salesman.
We had a unexpected family emergency come up that required travel. Our 2020 Telluride was close to needing service, i called to see if they had any openings and without hesitation they worked us right into their already busy day and got us on the road. We have truly had the best experience with Obaugh Kia, from the original purchase to the services we have had done they have been top notch !!
Great service!
Bought my first brand new vehicle yesterday thanks to a whole lot of hard work and patience from the team at Charlie Obaugh Kia! Let's start with the fact that I have NOT had positive car-buying experiences in the past (at a different dealership in a different city) so I was nervous going into the process because of how instant and tangible my buyers regret was the first time around. I was researching trading in my vehicle (that I still owed money on) and decided to stop in just to ask a few questions after work one day. Mike ...
I recently purchased a Kia from Charlie Obaugh Kia. The experience was very positive and I did not feel pressured at all. Lisa F. and Josh were great to work with and very professional, kind and accommodating. I plan to return when I need another car.
Had nothing but great experience buying a car from Charlie Obaugh. Brent Groff was my sales consultant and he did everything he could to put me in my 2016 Chevrolet Silverado. Not pushy at all, which I really appreciated. Best buying experience I’ve ever had on a vehicle.
Always helpful and courteous, great place 🙂 Mechanics? not so swift 🙁
Jacob Cosgrove was a phenomenal sales associate and listened to our needs. Go see him if you want a quick, no-pressure, buying experience!
I liked that most of the staff was friendly and willing to work with me to get me into the car I wanted.Overall it was a good car buying experience.
This was truly an exceptional experience purchasing from Charlie Obaugh. Our salesperson Christian deserves a raise for being an extreme asset to the company for his knowledge and professionalism.
My wife and I just bought my new 2019 Kia Soul! We love it, thanks to the staff at Charlie Obaugh Kia. Christian is a great salesman. His friendliness, patience, optimism, clear communication, and understanding was helpful. The sales team members worked with us, so that we can stay in our budget. This is a good introduction for us into the Kia family.
I bought a new 2019 Kia Soul!. Christian and the sales team were great answering all my questions, giving me needed and helpful information. Test drive was enjoyable. I’m very pleased with their willingness to work with my budget on the financing. Thanks a lot!!
The staff at Charlie O'Baugh Kia was awesome. I can't thank them enough for finding a replacement car for my wife after her car was totaled. Brent, Josh and Jake were incredible to deal with and went out of their way to help us find the right car at the price we were willing to pay. I would recommend anyone looking for a Kia or GM product to give Charlie O'Baugh the chance to earn your business. They've earned my business for life. Great people, great prices and worth the drive to deal with them. You ...
Great team !! From sales to service always very helpful and polite. Definitely 5 stars ⭐️ ⭐️⭐️⭐️⭐️ We will definitely be back. Thanks so much
Just purchased a 2019 Kia Soul, the process started online then i was contacted by Jake Swartz he got me approved and had everything started when I went to the dealership 2 days later where I then started dealing with Jacob Cosgrove who did an amazing job of showing me the Vehicle and it’s features not to mention he had to ride with me he also explained all the benefits I would get from buying a Kia and also buying it from Charlie Obaugh, then Adam handled the signing of the finance papers and he explained even the fine print. All ...
Wonderful people to deal with, go see Beth for a new vehicle!
Christian at Charlie Obaugh Kia made my first car buying experience a great one! He helped me pick out the car that best suited what I need, and stayed within my price range. Definitely recommend shopping here for a vehicle!
My salesperson Christian went above and beyond to put me into the Kia Soul. I didn't think I was going to get approved for a loan because of my bad credit but he was able to approve me. I would recommend my salesperson to all my friends and family when they're looking to buy something.
Staff attentive and courteous. Scott was able to address all questions and concerns that I had before purchasing my car. I am very pleased with the service that I was provided.
We actually had both cars in during the same time; the GMC Terrain and the Saturn Vue. The GMC needed body repair for a minor fender accident; the Saturn for a somewhat major service. Both the body shop and the general service garage showed the typical outstanding service and care for the customer that I have come to expect from Charlie O'BAUGH Buick.
I’ve been as customer for 3 years. Always completely satisfied when getting service, convenient appointments and comfortable waiting area. Car wash and vacuum is a very nice service. Great staff.
The service from Christian was superb. My entire family felt welcome while he worked his magic
Amazing experience very friendly staff. Christian made sure our family left in a safe excellent vehicle and we could not be happier!
We had the best service from Scott all the way to Mr. Obaugh himself. Would highly recommend this team for sure. They were all helpful. Recommendations on what to buy and why. Great team.
The sales man was wonderful with my son and did everything he could to make us happy!
I really enjoyed the atmosphere and willingness to cater to my needs and wants. I will definitely send any friends/coworkers your way!
Matt was an amazing salesperson. He was very knowledgeable and extremely well organized. He made the buying process quick and easy. I'll certainly be back in the future!
Matt Sniegocki was outstanding person to work with ! He paid attention to specific details of what I wanted and made it a reality, was easy to talk to and made it so comfortable the whole time we were there.! I couldn’t ask for a more caring , professional, on point person to work with. He explained things in great detail put my needs Nd wants above everything else to make sure I got exactly what I wanted. Thank you Matt thank you Charlie o Baugh Kia
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