Customer Testimonials

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Google Nov 24, 2022

Bought an awesome car and had the most imazing sales man. Pat Berrang has helped us on more than one occasion. He wanted us to have what we needed and wanted. No high pressure sales pitch. Just helpful input. I'll come back to see him again.

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Google Nov 20, 2022

I recently brought a new Altima from here my second vehicle purchase from Charlie obaugh..My battery died with in one month...I was frustrated but my guy Adam took care of it..most people wouldn't care..he went out his way to make sure I was happy with my purchase. Big shout out to the whole team ! Thank you guys!! If you need a warrant go see Adam!!

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Google Nov 19, 2022

Online Kia service scheduling is convenient. Valet available if needed. They have taken good care of my Kia do far.

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Google Nov 18, 2022

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Google Nov 13, 2022

They were honest, quick and did a service for free when the chantilly buick dealer wanted 189 dollars for the same 90 second service. Thank God I called around. Woot woot!

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Google Nov 8, 2022

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Google Nov 6, 2022

This is a nice Dealership to buy from and the people are nice and very helpful.

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Google Oct 24, 2022

My experience with Charlie Obaugh Kia was Stellar. I worked with Melissa from start to finish and she was absolutely great. She promptly responded to all my questions, and provided world class customer service. I am very Thankful that they were able to find a brand new Hybrid Car that adjusts to my family's needs. The best part of all this experience was that I never felt that the dealership was taking advantage of me and that they brought the car to my doorstep (I Live 150 miles away from the dealership). Everyone was courteous and they are an honest ...

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Google Oct 22, 2022

Expert service and customer care.

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Google Oct 15, 2022

15k service with a smile. Comfortable waiting room.

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Google Oct 2, 2022

Bought a car back in January from Melissa. I couldn’t have asked for a better experience! I will be buying my next car from Charlie Obaugh Kia.

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Google Oct 1, 2022

No conplaints regarding Charlie Obaugh. I love all of the staff!

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Google Sep 30, 2022

I’ve never had such a pleasant car buying experience! 10/10 Recommend Charlie Obaugh Kia!

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Google Sep 20, 2022

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Google Sep 4, 2022

These guys were a pleasure to do business with, I don't think I've ever had an easier or smoother transaction! They are fair and honest, which is not typical in the car business! Looking forward to continuing to do business with Obaugh Kia!

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Cars Aug 19, 2022

Super people to deal with. Our sales rep was Jaron Brown, I highly recommend him for his knowledge about the multiple brands they stock. This purchase was a pleasure, from trade in to purchase. We love the Buick and would tell anyone to see them first. Thanks Bob & Tracie

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Google Aug 14, 2022

Quite simply a great car-buying experience, and proof that it pays to buy cars from the best dealer, not the closest dealer. Ended up speaking and dealing with Josh, Matt, and Garrett - all of them great, and a pleasure to deal with. When I look for my next Kia, I will absolutely go here, even though there are easily a dozen dealers much nearer.

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Google Aug 6, 2022

We had 5 items to be repaired on our 2013 Kia Sorrento last weekend. Kelly did an awesome job communicating with us and keeping us updated on parts, service, cost and timelines. She even checked our coverage with CarShield. The shop worked hard to find a necessary part and completed all of the repairs by Saturday afternoon. Just amazing that Kelly and Thomas worked extra time on a precious Saturday to complete the job. They even completed a state inspection to get us back on track. The Kia service team did a fabulous job, start to finish. You will not be disappointed ...

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Google Aug 2, 2022

I live in Charlottesville and have had horrible luck with the car dealerships here. I began buying/servicing cars in Staunton about 15 years ago and this dealership is a perfect example of why I started doing so. I ordered a Kia Telluride in the middle of 2020 and it was delivered within six months ( a totally normal wait time nowadays). A lot of dealerships in Charlottesville, Richmond, NOVA, etc. were marking up cars (especially desirable ones) by thousands and thousands of dollars. Charlie O Kia gave it to me at sticker and then applied a $500 discount Kia was offering at the ...

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Cars Jul 25, 2022

Great professional staff. Fair prices! I got my brand new 2023 Kia Sportage from Charlie Obaugh KIA dealership and couldn't be happier. Matt, the salesman, assisted me exceptionally throughout the whole purchase. I got a very good price for my trade-in, and they sold me the vehicle without the ridiculous market adjustment, I paid the MSRP only! Thank you very much, folks!!! Keep up the great work!

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DealerRater Jul 24, 2022

Great professional staff. Fair prices! I got my brand new 2023 Kia Sportage from Charlie Obaugh KIA dealership and couldn't be happier. Matt, the salesman, assisted me exceptionally throughout the whole purchase. I got a very good price for my trade-in, and they sold me the vehicle without the ridiculous market adjustment, I paid the MSRP only! Thank you very much, folks!!! Keep up the great work!

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Google Jul 11, 2022

Duncan was amazing in helping me with my 2023 Kia Seltos Nightfall purchase! Explained everything in detail, no hidden fees and excellent customer service. Highly recommend him for your new car needs!!

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Google Jul 7, 2022

Great service

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Google Jun 25, 2022

Lacey is literally the best sales person at Charlie Obaugh. She tracked my vehicle on the delivery truck until it arrived. She called the day it came in and told me I could come get it the next day. She sat with me in my new car and explained every function and feature thoroughly and answered any questions I had. She was very knowledgeable and confident. I love my new Kia Soul! Thank you, Lacey, for selling me my favorite car! 🙂

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Google Jun 20, 2022

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Google Jun 20, 2022

Fiancé's car broke down 200 miles from home around Fairfield, VA. We had it towed to Charlie Obaugh Kia in Staunton. They scanned it and said it needed a new engine and that, since it was under 100,000 miles, it was covered under warranty. They told us it would take 4-5 days to get the new engine in and a week to install it. They did in fact receive the engine in the time frame they quoted and had it installed within three days. They also took care of some other items that needed addressed at very reasonable prices as well. ...

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Google Jun 4, 2022

I have been buying my own vehicles since 1988 and this purchase was the the smoothest transaction ever. Matt, my salesman, Jake and Josh were the best! Matt took his time with me and the purchase was so easy. But, the best part is the new 2023 Kia Sportage X-Pro! I love it! It’s sharp looking in Glacial White Pearl with a black roof and trim! I am enjoying everything about it, from the smooth ride, all the great features and the ease of using them, to the spacious interior and the new body style. I highly recommend purchasing from Charlie ...

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Google Jun 1, 2022

Garrett Simmons and Charlie Obaugh Kia made our purchase of a new Kia Soul an easy and enjoyable experience. Garrett was a pleasure to work with. He took his time to make sure I understood every option available regarding the car and financing. I never felt rushed or pushed. It was a great experience. I'd highly recommend Garrett and COK for your next purchase.

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Google May 26, 2022

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Google May 21, 2022

Matt Sniegocki and the staff at Charlie Obaugh Kia made this the easiest car buying experience we have ever had. We were presented with different offers and given the chance to chose - which made it feel like we had a choice and weren’t just being handed the highest offer. Knowing that they price their vehicles at MSRP made it a very transparent buying experience. Go see Matt for all of your car buying needs - new or used!

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Google May 3, 2022

Garrett Simmons at Kia is the best! I’ve never had a better experience! Definitely recommend! ❤️

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Google Apr 4, 2022

Matt was such a help from start to finish with buying my new car! He listened to all of my needs and wants and put them into action! He also got us a great deal on our new vehicle! Highly recommend Matt S. to help you with everything!!

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Google Mar 22, 2022

Had a great experience with a 2022 Kia Sorento PHEV order here! Matt & Josh were great to work with. Matt went the extra mile (literally) to make the purchase work out smoothly.

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Google Mar 6, 2022

Matt Sniegocki and his manager Jake Swartz took unbelievable care of us, they put in real time and effort including time on there days off over a weekend. We called about a kia niro and travels from north Carolina a few days later. They were above board the entire time and got us a great deal. I have to say that after searching for a vehicle in our region and our long time dealer trying to slap us with huge upcharges Charlie Obaugh kia was worth the travel and will recieved my business again in the future. Ask for Matt ...

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Google Feb 27, 2022

Pleasant and Awesome buying experience. Josh , Jake and Matt are amazing people and the way they deal with customers is awesome. Customer Service is top notch. I recommend recommend recommend!!!!!!!!!

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Google Feb 6, 2022

Awesome staff and customer service.

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Google Jan 29, 2022

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Google Dec 31, 2021

Again thanks Melissa for my Sportage.

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Google Dec 30, 2021

These folks were great!

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Google Oct 25, 2021

I always have a great experience with the team here

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Google Oct 20, 2021

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Google Aug 14, 2021

Melissa always takes great care of me. She is efficient and thorough. Definitely keeps the best interest of the customer in mind. Want to be treated right… go see Mel. You won’t be disappointed!

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Google Aug 8, 2021

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Google Aug 4, 2021

Staff was courteous and friendly. Oil change was quick!

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Google Aug 1, 2021

I was here to have my oil changed. Took maybe 30 mins and they washed my car.

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Google Jul 28, 2021

Great service

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Google Jul 24, 2021

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Google Jul 20, 2021

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Google Jul 1, 2021

Fixed my issue and reimbursed me on an issue that wasn't really their fault. They did me a great dead.

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Google Jun 29, 2021

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Google Jun 23, 2021

Went there today to set up a appointment for a recall on my car. Service was very friendly and nice

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Google Apr 9, 2021

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Google Mar 19, 2021

Everyone was so friendly. It took exactly as long as they said it would, so I wasn't late.

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Google Mar 9, 2021

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Google Feb 28, 2021

Wonderful experience.

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Google Jan 24, 2021

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Google Jan 17, 2021

A Big Thank you to Charlie Obaugh Kia, I would highly recommend this dealership and our salesman Matt Sniegocki! We’ve had Kia’s before, However Never the “Kia Soul”! Matt was awesome to work with, was extremely knowledgeable about all their inventory on the lot, even the used car inventory, no pressuring to make a sale just wanted to make sure we knew what we were purchasing! He worked with us through the week to make sure all of our questions were answered. He found the exact color, model & additional accessories we wanted with the Soul. We had ...

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Google Jan 16, 2021

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Google Jan 9, 2021

Great experience, & Matt Sniegocki was amazing made it quick & painless pleasure to work with

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Google Sep 23, 2020

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Google Sep 16, 2020

I took my KIA OPTIMA there today to have a recall fixed and I received a coupon in the mail for an oil change with actual KIA oil filter for $9.95!?!? I didnt think it was a real coupon, but it was!!! And when I got my car back they had vacuumed it for me and were going to wash it but washer was broken so they said they owed me a car wash!?! All I have to do is let them know when I want it done and its free!!! I was very impressed and appreciative!! Im Disabled and can ...

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Google Aug 27, 2020

Lisa Fink is absolutely wonderful to work with. We gave her details of what we were looking for in a vehicle and budget. She found the perfect vehicle for our family. We will definitely contact her when we need a new car.

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Google Aug 25, 2020

I highly recommend Charlie Obaugh Kia and Melissa Cline. After the random Staunton flash flood that occurred a couple of weeks ago, we needed two vehicles after our new Hondas were declared total losses due to water damage. I stopped by a few dealerships to test drive before stopping by Obaugh Kia. Melissa helped me as soon as I came in the door. I informed her that we were still dealing with our insurance company and I was unsure of how to navigate the process. She helped me with input and advice on how to deal with the insurance, recommended ...

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Google Aug 4, 2020

Ask for BARRY (BEAR) BLAND! I cannot stress that enough. He is your go to guy when navigating into your new ride. I have poor credit but BARRY was able to get me into a very sharp (in my opinion) car. He was flexible with my schedule and night shift working hrs by sticking to text and emails mostly, which was very convenient for me. BARRY has been there for me not only to help purchase a great used car but even after when I had any questions about it. Very personable and when you meet him you just know ...

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Google Jul 26, 2020

Best car shopping experience ever!

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Google Jul 14, 2020

Amazing service! I chose the valet service for the 60k service package. They got my SUV on time, kept me updated by phone calls and brought the SUV back to my house. Great price on the 60k maintenance package. Plus they took care of 2 recalls and gave the SUV a quick wash.

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Google Jul 9, 2020

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Google Jul 8, 2020

I accompanied my mother with her first purchase of a new 2020 Kia Soul and I would have to say that was the best experience I have ever encountered with a dealership Lisa Fink was more than helpful and very knowledgeable about the vehicles and the special deals to help my mom get into the right vehicle she wanted. There was absolutely no pressure on buying right then and there and Lisa was more than kind enough to understand that that was a huge commitment to buying a vehicle. After the sale they washed and detailed the car very well and ...

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Google Jul 7, 2020

Been looking for a dealership that understands the stresses of buying a new car - and this dealership gets it!! Lisa and Josh went above and beyond to help me find my perfect SUV! I purchased a Telluride and they helped me to navigate through financing and picking out the car of my dreams! I can't express enough, the level of customer service and professional and polished business that this is. Even post purchase, the level of service has been superb - phone calls to ensure satisfaction with my purchase! I highly recommend this dealership to anyone looking for ...

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Google Jul 7, 2020

Maxx Bartley Lisa Fink, was more than amazing, she helped my wife and I get into cars we absolutely love and knew what we could afford. Her knowledge on cars is great! I could not have ask for better service from her or the sales manager. They took their time finding us the best deal with the best loan. It was a quick process that made an amazing memory. I will never go anywhere else to buy my cars!! Great team and great service. I give her 10 stars if it would let me!!

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Google Jun 24, 2020

Great sevice, friendly and knowledgeable staff with a great product lineup.

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Google May 31, 2020

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Google May 18, 2020

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Google May 5, 2020

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Google Mar 14, 2020

Only place I'll get my oil changed.

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Google Mar 12, 2020

great service! Arthur went the extra mile to get me in a vehicle the same day mine broke down!! definitely recomend this place!!

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Google Mar 12, 2020

The service here is above and beyond excellent! I showed up a day early for my service appointment (my bad) but they fit me in and got me up in out in no time. What terrific customer service. It why I keep coming back.

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Google Mar 4, 2020

I only get my Kia serviced here. Best dealership ever!

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Google Mar 4, 2020

Clean waiting area that had a Lego table that helped keep my 5 year old occupied whole we waited. The service was fast, friendly, and efficient.

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Google Feb 13, 2020

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DealerRater Jan 29, 2020

Amber is a great service write. She listens to all you say and the problem has always ben resolved under warranty for a couple of years. Cliff Clements and Obaugh KIA was responsible for having KIA replace my engine under warranty due to a cronic problem, even though it had 96,000 miles on it and the warranty expired at 100,000, and I did not buy the car from them! . They are a great dealership

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Google Jan 24, 2020

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Google Jan 22, 2020

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Google Jan 13, 2020

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Google Jan 10, 2020

Great dealership! They pulled the car to lighted garage for snapshot session. I'll buy it here but currently they don't have the color I need.

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Google Jan 1, 2020

Great customer service Look for Beth she is great .

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Google Nov 18, 2019

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Google Nov 13, 2019

Love these people so sweet

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Google Nov 6, 2019

Didn't buy a car but great salesman.

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Google Oct 4, 2019

We had a unexpected family emergency come up that required travel. Our 2020 Telluride was close to needing service, i called to see if they had any openings and without hesitation they worked us right into their already busy day and got us on the road. We have truly had the best experience with Obaugh Kia, from the original purchase to the services we have had done they have been top notch !!

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Google Sep 6, 2019

Great service!

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Google Aug 14, 2019

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Google Jul 22, 2019

Bought my first brand new vehicle yesterday thanks to a whole lot of hard work and patience from the team at Charlie Obaugh Kia! Let's start with the fact that I have NOT had positive car-buying experiences in the past (at a different dealership in a different city) so I was nervous going into the process because of how instant and tangible my buyers regret was the first time around. I was researching trading in my vehicle (that I still owed money on) and decided to stop in just to ask a few questions after work one day. Mike ...

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Google Jul 17, 2019

I recently purchased a Kia from Charlie Obaugh Kia. The experience was very positive and I did not feel pressured at all. Lisa F. and Josh were great to work with and very professional, kind and accommodating. I plan to return when I need another car.

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Google May 8, 2019

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Google Apr 28, 2019

Always helpful and courteous, great place 🙂 Mechanics? not so swift 🙁

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Google Mar 13, 2019

Jacob Cosgrove was a phenomenal sales associate and listened to our needs. Go see him if you want a quick, no-pressure, buying experience!

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DealerRater Jan 8, 2019

This was truly an exceptional experience purchasing from Charlie Obaugh. Our salesperson Christian deserves a raise for being an extreme asset to the company for his knowledge and professionalism.

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Google Dec 31, 2018

My wife and I just bought my new 2019 Kia Soul! We love it, thanks to the staff at Charlie Obaugh Kia. Christian is a great salesman. His friendliness, patience, optimism, clear communication, and understanding was helpful. The sales team members worked with us, so that we can stay in our budget. This is a good introduction for us into the Kia family.

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DealerRater Dec 29, 2018

I bought a new 2019 Kia Soul!. Christian and the sales team were great answering all my questions, giving me needed and helpful information. Test drive was enjoyable. I’m very pleased with their willingness to work with my budget on the financing. Thanks a lot!!

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